Privacy Policy

1. Introduction

mdg188 ("we," "us," or "our") operates an online betting platform serving the Indonesian market at https://mdg188.cam. We take your privacy seriously and are committed to protecting your personal information in accordance with applicable Indonesian data protection laws and international best practices.

This Privacy Policy describes the types of personal data we collect from users ("you" or "your"), how we use that data, with whom we may share it, and the rights you have regarding your personal information. We also explain the security measures we take to protect your data and how you can contact us with questions or concerns.

By creating an account on mdg188, accessing our website, or using any of our betting or gaming services — including football betting, live casino games, togel (Indonesia's traditional numbers lottery), slot games, and other gambling products — you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as described herein.

2. Data Controller

mdg188 is the data controller responsible for your personal information collected through the platform. If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you may contact us at:

Email: [email protected]
Customer Support: Available 24/7 via live chat in English and Indonesian
Operating Hours: 24/7 — Western Indonesia Time (WIB, UTC+7), Central Indonesia Time (WITA, UTC+8), and Eastern Indonesia Time (WIT, UTC+9) all covered

3. Personal Data We Collect

mdg188 collects several categories of personal data to operate our platform, verify your identity, process transactions, and improve your user experience. The types of data we collect include:

3.1 Registration and Account Information

When you create an mdg188 account, we collect the following information:

Full legal name (as it appears on your government-issued identification)
Date of birth (to verify you are at least 21 years of age)
Residential address in Indonesia (street address, city, province, postal code)
Email address
Mobile phone number
Username and password (password is stored in encrypted form)
Preferred language and currency (IDR)

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and responsible gaming standards, we collect identity verification documents including:

Copy of your Indonesian national identity card (KTP), passport, or driver's license
Selfie photograph holding your identification document
Proof of address (such as a recent utility bill, bank statement, or government correspondence dated within the last three months)

3.3 Financial and Transaction Data

When you make deposits or withdrawals, we collect:

Payment method details (bank account name, bank name such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or e-wallet account details for OVO, DANA, GoPay, ShopeePay, LinkAja)
Transaction history (deposit amounts, withdrawal amounts, dates and times, payment status)
Betting history (bet amounts, bet types, odds, winnings, losses)
Bonus and promotional activity (claimed bonuses, wagering progress, bonus status)

Note: mdg188 does not store full credit card numbers or CVV codes. Payment processing is handled by PCI DSS-compliant third-party payment gateways.

3.4 Technical and Usage Data

When you access the mdg188 platform, we automatically collect technical information including:

IP address and approximate geographic location (city and province level, not precise GPS coordinates)
Device information (device type, operating system, browser type and version, screen resolution)
Access logs (pages visited, time spent on each page, clickstream data, referring URL)
Cookies and similar tracking technologies (see Section 8 for details)
Session duration and frequency of visits

3.5 Communications and Support Data

When you contact mdg188 customer support or participate in promotions, we collect:

Content of your messages, emails, and live chat conversations with support agents
Survey responses and feedback forms
Marketing preferences and communication consent

4. How We Use Your Personal Data

mdg188 uses your personal data for the following purposes:

4.1 Account Management and Service Delivery

To create and maintain your mdg188 betting account
To verify your identity and age (21+ requirement)
To process deposits, withdrawals, bets, and winnings
To provide customer support and respond to your inquiries
To send you account-related notifications (password resets, transaction confirmations, account security alerts)

4.2 Legal and Regulatory Compliance

To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations
To prevent fraud, underage gambling, and other illegal activities
To enforce our Terms & Conditions and Responsible Gaming policies
To respond to lawful requests from Indonesian government authorities, law enforcement, or courts

4.3 Responsible Gaming and Player Protection

To monitor betting behavior for signs of problem gambling
To implement deposit limits, loss limits, session time limits, and self-exclusion requests
To provide reality-check reminders and responsible gaming resources

4.4 Platform Improvement and Analytics

To analyze usage patterns and improve the design, functionality, and performance of the mdg188 platform
To conduct internal research on user demographics, preferences, and engagement
To test new features, games, and betting products

4.5 Marketing and Promotions (with Consent)

To send you promotional offers, bonuses, and news about mdg188 (only if you have opted in to marketing communications)
To personalize promotional content based on your betting history and preferences
To notify you of tournaments, jackpots, and special events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by adjusting your communication preferences in your account settings.

5. Legal Basis for Processing

mdg188 processes your personal data based on the following legal grounds:

Contractual Necessity: To perform our obligations under the Terms & Conditions you agreed to when creating your account (e.g., processing bets, managing withdrawals, verifying identity).
Legal Obligation: To comply with Indonesian laws, regulations, and regulatory requirements (e.g., AML/KYC compliance, age verification, fraud prevention).
Legitimate Interests: To operate and improve the mdg188 platform, prevent fraud, enhance security, and conduct analytics — provided these interests do not override your fundamental privacy rights.
Consent: Where you have provided explicit consent (e.g., for marketing communications, optional data collection). You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6. Data Sharing and Disclosure

mdg188 does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

6.1 Service Providers and Business Partners

We share personal data with trusted third-party service providers who perform services on our behalf, including:

Payment processors (for deposit and withdrawal transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other Indonesian payment methods)
Identity verification providers (to conduct KYC checks)
Game platform providers (for live casino, slot games, and togel draws)
Hosting and cloud infrastructure providers (to store and manage data securely)
Customer support software providers (to manage live chat and support tickets)
Analytics and fraud prevention services (to monitor platform performance and detect suspicious activity)

All third-party service providers are bound by strict confidentiality obligations and are permitted to use your data only as necessary to perform services for mdg188.

6.2 Legal and Regulatory Authorities

We may disclose your personal data to Indonesian government authorities, law enforcement agencies, regulatory bodies, or courts if required by law or if we believe in good faith that disclosure is necessary to:

Comply with a legal obligation, court order, or subpoena
Protect the rights, property, or safety of mdg188, our users, or the public
Prevent or investigate suspected fraud, money laundering, underage gambling, or other illegal activity

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity as part of the business transaction. We will notify you via email and/or a prominent notice on our platform if such a transfer occurs and your data becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your personal data with third parties if you have provided explicit consent for such sharing.

7. Data Retention

mdg188 retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by Indonesian law.

Active Accounts: Personal data associated with active mdg188 accounts is retained for the duration of the account's active status.
Closed Accounts: After you close your account, we retain certain data for up to five years to comply with legal, tax, and regulatory obligations (e.g., AML record-keeping requirements).
Transaction and Betting History: Financial transaction records and betting history are retained for at least five years as required by Indonesian financial regulations.
Marketing Data: If you opt out of marketing communications, we will remove you from marketing lists but retain a suppression record to ensure we do not contact you again in the future.

After the retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you.

8. Cookies and Tracking Technologies

mdg188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

8.1 Types of Cookies We Use

Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud.
Analytics Cookies: Help us understand how users interact with the platform, which pages are most visited, and where improvements can be made.
Functional Cookies: Remember your preferences (language, time zone, favorite games) to provide a personalized experience.
Marketing Cookies: Used to deliver relevant promotional content based on your interests (only with your consent).

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can adjust your browser settings to refuse cookies or alert you when a cookie is being sent. Note that disabling essential cookies may prevent certain features of the mdg188 platform from functioning properly.

9. Data Security

mdg188 employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption: All data transmissions between your device and our servers are protected by 256-bit SSL (Secure Sockets Layer) encryption — the same security protocol used by banks.
Access Controls: Personal data is accessible only to authorized mdg188 personnel who require access to perform their job functions. All employees are bound by confidentiality agreements.
Secure Storage: Personal data is stored on secure servers with restricted access, regular backups, and disaster recovery protocols.
Payment Security: Payment processing is handled by PCI DSS-compliant third-party gateways. mdg188 does not store full credit card numbers or CVV codes.
Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential threats.

While we take reasonable precautions to protect your data, no method of internet transmission or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access.

10. Your Privacy Rights

Under Indonesian data protection laws, you have the following rights regarding your personal data:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances.
Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You may object to processing of your personal data for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. In some cases, we may require additional information to verify your identity before fulfilling your request.

11. International Data Transfers

mdg188 primarily operates within Indonesia, and your personal data is stored on servers located within Indonesian territory or in secure cloud infrastructure regions. In some cases, data may be transferred to service providers located outside Indonesia (e.g., global payment processors, game platform providers). When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

12. Children's Privacy

mdg188 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has created an account on mdg188, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

mdg188 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will notify you by email and/or by posting a prominent notice on the mdg188 platform. The "Effective Date" at the top of this policy indicates when it was last revised.

Continued use of the mdg188 platform after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

Email: [email protected]
Customer Support: Available 24/7 via live chat in English and Indonesian
Support Hours: 24/7 — WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) all covered

We are committed to resolving any privacy-related concerns in a timely and transparent manner.